View all badges
-
#5 Leading and managing across boundaries
Scottish Social Services Council
Middle managers in social services work across professional and organisational boundaries. They recognise that collaborative gain is possible when people work together to achieve better outcomes for people using services and for unpaid/informal carers. They know that effective partnership working needs trust, respect and interdependence. Valuing different perspectives and working constructively with competing priorities requires skill, commitment and perseverance. -
#6 Managing risk and uncertainty
Scottish Social Services Council
Middle managers in social services are involved in overseeing complex practice issues and dilemmas. They are concerned for the safety and wellbeing of those who use services, carers and staff. They understand the legislative context for protecting those who are at risk of harm. They are aware that people have the right to take risks and that leading a full life includes a degree of risk. -
#7 Leading and managing change
Scottish Social Services Council
Middle managers in social services play a pivotal role as change agents within their organisation. Their influence is both downward and upward. They translate high level strategy and policy decisions into operational systems and procedures and provide feedback for senior managers about the impact of change. They support innovation at grassroots level, identifying new working practices which may be of value across the organisation and making senior management aware of these. -
#8 Quality assurance, improvement and performance management
Scottish Social Services Council
Middle managers in social services oversee the quality of care and support offered to people using services and their carers. They value outcomes that make a difference in people’s lives. They review and evaluate organisational performance at team and service level. They seek to include information that reflects personal outcomes in systems that measure performance and inform plans at all levels. -
#9 Strategic vision and direction
Scottish Social Services Council
Middle managers in social services act as the key lynchpin between those responsible for strategic vision and direction and those engaged in direct services and support. They contribute in-depth knowledge of frontline practice ensuring that this informs organisational strategy and policy. They develop systems and procedures to enable strategic decisions to be implemented effectively at an operational level. They look outward to the wider external context and inward to the organisation’s internal reality. -
Leadership Capability Feedback Tool for Frontline Workers
Scottish Social Services Council
You can apply for this Open Badge if you have used the SSSC Leadership Capability Feedback Tool to reflect on, invite feedback on and identify strengths and areas for improvement in your leadership.